Managed IT Support Services

Exceptional business outcomes through expert IT management and reliable IT support for businesses in London and Essex

Who are we

What is AIS Technology?

AIS is an IT support company serving small and medium-sized businesses across the South East of England, with a strong focus on London and Essex. We provide IT support services including managed IT support, cloud computing services (e.g. Microsoft 365), cyber security, and strategic IT consulting to ensure your business operates in the most efficient and secure way possible.

Always-On Availability

Business downtime is a killer. That's why AIS offers Always-On Availability, ensuring your systems are running smoothly, 24/7. We monitor your infrastructure, resolve technical issues before they impact your business, and provide round-the-clock helpdesk support when you need it most. With us, you can rest assured that your IT is in safe hands, leaving you free to focus on what matters most.

Innovative Solutions

Standing still means falling behind. We are committed to providing Innovative IT solutions that keep you ahead of the curve. From cloud migration and cyber security to automation and AI-powered tools, we use the latest technologies to manage your operations, enhance your business productivity, and drive your business forward. We fix problems, but more importantly we build solutions for the future.

Strategic Support

We understand that IT is a critical enabler of business success. Our Strategic IT Support services are designed to align with your business goals, providing the expert guidance and resources you need to achieve your objectives. We work closely with you to develop a customised IT strategy that optimises your infrastructure, minimises risks, and maximises your return on investment.

Why Choose Managed IT Services?

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Abstract illustration of peaks and troughs, representing the fluctuating demands of IT support.

Managed IT Services Are Cost Effective

Many businesses can save an average of 23% to 45% on IT costs by using managed IT solutions, according to multiple studies. Managed IT services operate on fixed, subscription-based pricing, eliminating the unpredictability of hardware failures, software updates, and emergency repairs.

They also reduce the need for costly investments in hardware, licences, and data centres. By using economies of scale and shared resources, providers help lower expenses while maintaining efficient and reliable IT support.

Additionally, companies avoid the significant costs of hiring, training, and retaining skilled IT professionals, as managed service providers deliver the necessary expertise without the overheads.

Managed IT Services Maximise Productivity

Managed service providers (MSPs) play a crucial role in minimising business downtime through continuous systems monitoring and proactive support. By identifying and resolving potential issues before they escalate, MSPs help businesses maintain seamless operations and avoid costly disruptions.

Higher system uptime directly translates to improved employee productivity, as staff can work without interruptions caused by technical failures. This stability fosters efficiency, allowing teams to meet deadlines, collaborate effectively, and focus on strategic tasks rather than troubleshooting IT problems.

Moreover, preventing downtime safeguards revenue streams by ensuring business continuity. Every minute of IT-related disruption can lead to financial losses, reduced customer service satisfaction, and missed opportunities. MSPs mitigate these risks, providing organisations with a reliable, secure, and optimised IT environment that supports long-term growth.

Line graph showing upward trends in IT performance metrics.

Why Partner with AIS for IT Support and Services?

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Round the Clock
IT Support

Our managed IT support provides round-the-clock coverage, ensuring your business is protected and operational at all times. With 24/7 monitoring and rapid response, we actively identify and resolve issues before they impact your operations, minimising business downtime and boosting productivity.

Outsourcing IT support to a managed service provider (MSP) offers predictable costs, access to specialist expertise, and significant savings compared to maintaining an in-house team.

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Cloud Computing & Microsoft 365

As a Microsoft Silver Partner, we bring certified expertise to every cloud solution we deliver. We provide end-to-end Microsoft 365 and Azure solutions, enabling secure collaboration, remote work, and scalable cloud infrastructure.

Cloud adoption in the UK has increased significantly, our cloud services help you harness this transformation, ensuring your business remains agile and competitive.

We provide full lifecycle support, from migration and configuration to ongoing management, ensuring your cloud environment is optimised for performance, cyber security, and compliance.

Icon of an IT support agent offering IT consultancy to a client.

Project & Consultancy

AIS Technology collaborates closely with clients to define requirements, develop tailored IT strategies, and deliver solutions within budget.

Our consultancy services use the latest advancements in artificial intelligence, cybersecurity, and digital infrastructure, helping your business stay ahead of the curve.

We offer comprehensive audits, strategic planning, and regular performance reviews, ensuring your IT investments deliver measurable value.

Enterprise Networking

Keep your business connected to your people, maximise uptime, we will deploy expert resources quickly to minimise outages.

Reliable connectivity is critical. We deploy enterprise-grade networking solutions to keep your business connected to your teams, clients, and partners-maximising uptime and minimising outages.

Proactive network monitoring and maintenance reduce operational risks and ensure seamless communication, supporting hybrid and remote work models that are now standard across UK industries.

There is No Platform We Don’t Support!

A selection of software supported by AIS.

What IT Services Does AIS Offer?

Headquartered in Essex, AIS Technology delivers expert IT support and consultancy services across the South and Midlands. Our experienced engineers, who have worked with major global enterprises, provide IT services ranging from managed IT support and cyber security to strategic IT consultancy. All service levels include access to our dedicated helpdesk support, ensuring rapid issue resolution, while same-day engineer dispatch is available when on-site assistance is required. With competitive rates and strong partnerships with Microsoft, Dell, and Cisco, AIS Technology offers exceptional value, combining enterprise-grade expertise with cost-effective IT solutions designed for SMBs. Some of our IT services include:

IT Support

Our expert team at AIS Technology handles technical troubleshooting, ensuring that hardware, software, and network systems function optimally. We also specialise in setting up and maintaining remote teams by configuring secure communication platforms, cloud solutions, and virtual private networks to enable smooth collaboration. Our proactive approach to IT support includes cybersecurity protection against potential threats, data backup and recovery solutions, and strategic guidance on software updates and compliance.

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IT Consultancy

AIS Technology's IT consultancy provides tailored guidance to help businesses optimise their technology infrastructure, streamline operations, and enhance security. Our consultants assess current systems, identify inefficiencies, and recommend solutions such as cloud migration, cybersecurity enhancements, and software integrations. They also advise on compliance requirements, disaster recovery planning, and emerging technologies, ensuring organisations can scale effectively and remain competitive

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Cybersecurity

Cybersecurity at AIS Technology is designed to protect businesses from evolving digital threats with a multi-layered approach. We conduct comprehensive vulnerability assessments to identify weaknesses in networks, devices, and cloud environments. Our services include advanced threat detection, firewall management, and endpoint security to prevent unauthorised access and cyberattacks. We implement robust data encryption, secure backup solutions, and disaster recovery planning to ensure business continuity in the event of a breach. Additionally, we offer compliance audits and security awareness training to help teams recognise phishing attempts and mitigate risks. With proactive monitoring and rapid response capabilities, AIS Technology provides enterprise-grade cybersecurity solutions tailored to SMBs, safeguarding critical data and operations.

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Managed IT Services

Managed IT Services at AIS Technology provide businesses with fully outsourced IT management, ensuring their systems remain secure, efficient, and scalable. We handle end-to-end network administration, and our active monitoring detects performance issues before they impact operations, while automated patch management ensures systems are up to date and protected against vulnerabilities. We also manage cloud infrastructure, optimising resource allocation and implementing multi-factor authentication for secure access. Additionally, our services include hardware lifecycle management, procurement, and vendor coordination. With AIS Technology’s expert oversight, businesses like yours can reduce downtime, improve security, and focus on their core objectives without worrying about IT disruptions.

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Managed Cloud

We handle cloud infrastructure management, ensuring efficient resource allocation, performance monitoring, and cost optimisation across platforms such as Microsoft 365, Azure and AWS. Our experts implement robust security measures, including identity and access management, data encryption, and automated backups, to safeguard critical business information. We also assist with cloud migrations, ensuring minimal downtime while integrating applications and storage solutions. No matter the cloud configuration, hybrid or fully cloud-based, AIS Technology delivers expert-managed solutions designed for reliability, security, and fully functional business operations.

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Solving IT Challenges for Growing Businesses:
A Message from Our Founder

We recognise the frustrations business owners face as their companies grow and IT demands multiply. Setting up new laptops, resolving sluggish system performance, and tackling cybersecurity risks can drain time and divert attention from core business operations. Many companies start to feel these pressures when they reach around 10 to 15 employees, this is where we step in.

We specialise in supporting small to medium-sized businesses with practical, effective IT solutions. Having started a career in network security, AIS' founder Chris Dunham, went on to secure the digital infrastructures of major financial institutions and government organisations, including the UK Home Office. He brings that expertise to AIS Technology, ensuring every business we support benefits from robust security and reliable IT management.

Currently, we provide IT support for over 600 users across industries such as construction, finance, law, and recruitment. Our growth has come entirely through reputation, we don’t believe in cutting corners or charging extra for routine service requests. As a Microsoft Silver Partner, we deliver high-quality, cost-effective IT solutions, including cybersecurity, cloud services, and managed IT support.

Client Reviews on Our Dedicated IT Expertise

See how our expertise solves real-world IT challenges for businesses like yours.

As a small business, we reached 18 staff earlier this year (now at 35) and began to struggle with IT infrastructure & concerns over security as we grew. After researching the options, I came across Chris at AIS, and with his vast previous experience overseeing the IT for huge international businesses I felt secure in proceeding to instruct his team

The team has been super-responsive to any IT support requests from our team, even those beyond Microsoft and handled scaling up our service requests with our company growth from 18 - 95, an APAC office, adopting infosec and asset management best practices, website hosting, specialist client compliance management and now supporting us in working towards ISO27001 certification

Thanks to AIS we successfully migrated our servers to the cloud and set our employees up on new laptops to work from home. Something that we didn’t think was affordable until the team at AIS provided us with different options. Their responses to daily tickets are dealt with quickly and efficiently.

Stay Ahead with Our Latest IT Insights and Expert Strategies

Our blog is your go-to resource for staying ahead in the world of IT. We share our expertise on everything from optimising your Microsoft 365 productivity suite and choosing the ideal IT support provider, to understanding the growing trend of managed IT services and securing your business against cyber threats.

Think of us as your strategic ally in turning IT challenges into growth opportunities.

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